If you wish to register a complaint, please write to:

Kenneth McNish

The McNish Partnership

Hicks & McNish llp

907 Dumbarton Road

Glasgow

G11 6NB

Or telephone: 0141 334 5541.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, who can be contacted online at www.financial-ombudsman.org.uk or by telephone on 0800 023 4567.